Terms of Service

§ 1. GENERAL PROVISIONS

1. These Terms of Service govern the use of the online platform available at JustLab.tech.
2. The owner of the Service and Service Provider is: JustLab.
3. Contact: admin@justlab.tech.
4. The Service is provided exclusively to businesses (B2B) or individuals using it in connection with their professional or commercial activity. These Terms do not apply to consumers.

§ 2. DEFINITIONS

1. Customer – a business using the services provided by the Service Provider.
2. Account – the Customer’s individual profile in the Service, secured by login and password.
3. Service (SaaS) – an AI-powered voice assistant (AI Secretary) that answers phone calls, conducts conversations based on the Customer’s knowledge base, and generates transcriptions and summaries in the Customer Panel.
4. Plan – the subscription tier selected by the Customer (START, BUSINESS, PRO) defining the monthly minute limit and price.
5. Knowledge Base – materials, price lists, procedures and guidelines (prompts) uploaded by the Customer, on which the AI conducts conversations.

§ 3. REGISTRATION AND USE OF THE SERVICE

1. Using the Service requires Account registration, acceptance of these Terms and payment of the selected Plan.
2. The Customer agrees to provide accurate, current and complete registration data.
3. The Customer is fully responsible for the confidentiality of their Account credentials and all actions taken within their Account.
4. The Customer must independently configure call forwarding from their phone number to the technical virtual number provided in the Customer Panel. The Service Provider is not responsible for the Customer’s carrier configuration or forwarding costs.

§ 4. PAYMENTS, PLANS AND BILLING

1. The Service is provided on a subscription basis (monthly). Current prices and minute limits for Plans (START, BUSINESS, PRO) are listed on the Service’s main page.
2. Minutes are billed per each started minute of a phone call handled by the AI Secretary.
3. Unused minutes expire at the end of the billing period and do not carry over. No refund is provided.
4. Payments are made in advance via the electronic payment operator integrated with the Service.
5. Failure to pay for the next subscription period results in automatic Account suspension until payment is settled.

§ 5. COMPLETE DISCLAIMER OF LIABILITY

1. The Service is provided “as is” with no warranties, express or implied. All warranty liability is fully excluded.
2. AI disclaimer: The Customer accepts that the AI Secretary generates responses autonomously. The Service Provider accepts no liability for the content, tone or legal/financial consequences of AI-generated statements. The risk of “AI hallucinations” is borne entirely by the Customer.
3. Exclusion of lost profits: The Service Provider is not liable for indirect, incidental or consequential damages, including lost profits, revenue loss, customer loss, business interruption or data loss.
4. The Service Provider is not liable for damages caused by outages of external systems (e.g. OpenAI, ElevenLabs), telecommunications operators, script errors, database failures, or force majeure.
5. Maximum liability cap: If a court nevertheless finds the Service Provider liable, total liability is limited to PLN 1.00 or the last monthly subscription paid, whichever is lower.

§ 6. FULL GDPR INDEMNIFICATION

1. The Customer is the sole Data Controller for callers whose calls are handled by the system.
2. The Customer undertakes to comply with all legal requirements for recording and transcribing calls, including GDPR information obligations and obtaining required consents.
3. Indemnification: If any third party (including a caller or data protection authority) files claims, imposes fines or sues the Service Provider for privacy or data protection violations related to the AI Secretary, the Customer agrees to fully indemnify the Service Provider for all costs, fines, damages and legal fees.

§ 7. COMPLAINTS AND TERMINATION

1. Complaints may be submitted to: admin@justlab.tech.
2. Complaints will be processed within 14 days. Filing a complaint does not suspend the subscription obligation.
3. The Customer may cancel their subscription at any time, effective at the end of the current billing period, via the Customer Panel.
4. The Service Provider reserves the right to immediately block an Account and terminate the agreement without notice in cases of illegal activity, spam use or actions damaging the Service’s reputation.

§ 8. FINAL PROVISIONS

1. The Service Provider may amend these Terms at any time. Customers will be notified by email with 14 days’ notice. Failure to terminate within that period constitutes acceptance of the new Terms.
2. Polish law applies to all matters not covered by these Terms, in particular the Polish Civil Code.
3. Any disputes shall be resolved exclusively by the court competent for the Service Provider’s registered seat.